Refund policy

IN-STORE LAYAWAY

We offer 3-months layaway option with no extra charge. Minimum 20% initial deposit required.  All pending layaways are eligible for exchange or credit note. All picked up layaways are eligible for exchange or credit note within 15 days of original layaway pickup date on items in original condition (unaltered, unsized, unworn), with original packaging, documentation, appraisals and certificates. No alterations can be made until the layaway is at minimum 50% paid. No other person(s) other than those listed on the receipt are eligible to pick up the layaway. It is the sole responsibility of the purchaser to forward change of contact information required to contact the customer on behalf of the layaway.

If the layaway is not fully paid for and picked up within 6 months of original layaway start date, the item(s) and any deposits or payments made will become the sole property of Bellagio Jewellers II.

Returns and Exchanges

At Bellagio Jewellers II we want you to be satisfied with your purchase.  If for any reason, you are not satisfied with any purchase, we will gladly accept the item for exchange with proof of purchase within 14 days after pick up. Please note that we do not do Refunds. The item(s) can be exchanged for replacement or credit note.

The item(s) must be accompanied with the proof of purchase in original box/packaging. Any item which shows signs of wear, damage, engraving, resizing or otherwise physically altered or personalized in any way will not be accepted for exchange or store credit. Discounted/Sale, Special Order and Custom Order items, are FINAL SALE and cannot be returned or exchanged. Due to health regulations, earrings and body jewellery can not be returned or exchanged for any reason and is FINAL SALE.

Bellagio Jewellers II retains the right to refuse exchanges for any reason listed above upon receipt and inspection of the items.

Please contact us at (905)579-5795 or email us at info@bellagiojewellersoshawa.com for specific precautions and cleaning instructions for your jewellery items. We would be pleased to assist you with this.

If choosing the option of Return shipping, please note that  is the responsibility of the customer, to ensure an insured shipping method in case of loss or damage in shipping.

Our return/exchange policy is designed with customer satisfaction in mind.

Thank you for shopping at Bellagio Jewellers II.